Frequently Asked Questions
Everything you need to know about our chauffeur services
We offer fixed pricing for all our routes, calculated based on distance and vehicle type. There are no hidden fees or surge pricing. The price you see when booking is the final price you pay, including VAT, tolls, and waiting time at airports.
You can cancel your booking free of charge up to 24 hours before the scheduled pickup time. Cancellations made less than 24 hours in advance will incur a 50% cancellation fee. No-shows are charged the full amount.
For airport pickups, we include 60 minutes of free waiting time from the actual flight landing time (we monitor your flight). For other pickups, we include 15 minutes of free waiting time. Additional waiting time is charged at €30 per hour.
Yes, we provide child seats and booster seats free of charge. Please specify the age and weight of your child when booking so we can provide the appropriate seat. We have infant seats (0-13kg), child seats (9-18kg), and booster seats (15-36kg).
Yes, you can request additional stops. Each stop is charged at €15 and includes up to 15 minutes of waiting time. Please inform us in advance when booking or contact our dispatch if you need to add stops during your journey.
We accept cash (EUR), credit/debit cards (Visa, Mastercard, American Express), and bank transfers. Corporate clients can also set up monthly invoicing. Payment can be made directly to the driver or in advance via bank transfer.
We recommend booking at least 24 hours in advance to guarantee availability. However, we also accept last-minute bookings subject to driver availability. For airport transfers, we suggest booking 48-72 hours in advance, especially during peak travel seasons.
Luggage capacity depends on the vehicle type:
• Business/Luxury Sedan: 3 large suitcases + hand luggage
• Premium Minivan (V-Class): 6 large suitcases + hand luggage
If you have oversized luggage (golf clubs, skis, etc.), please inform us when booking.
Our meet & greet service is included in all airport transfers. Your driver will wait for you in the arrivals hall holding a sign with your name. They will help with your luggage and escort you to the vehicle. We monitor your flight in real-time, so even if your flight is delayed, your driver will be there.
All our vehicles are thoroughly cleaned and disinfected after each journey. Our drivers are professionally trained, licensed, and fully insured. Vehicles are equipped with GPS tracking, and we maintain comprehensive insurance coverage for all passengers. Hand sanitizer is available in all vehicles.